Shipping policy

Last updated: October 2025

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped.

If we experience a high volume of orders (such as during major sales or product launches), shipments may be delayed by a few additional days. Please allow extra transit time during peak seasons.

Note: Order processing times are separate from shipping carrier delivery times.


Shipping Rates & Estimates

Shipping charges for your order will be calculated and displayed at checkout.
We may offer free shipping promotions or discounted shipping thresholds periodically — these will be clearly displayed on our website or promotional materials.

Estimated delivery timeframes (once shipped):

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–3 business days

  • International Shipping: 7–21 business days (depending on customs and carrier service)

Actual delivery times may vary based on carrier delays, weather, or factors beyond our control.


Shipping Confirmation & Order Tracking

You will receive a shipping confirmation email with a tracking number once your order has shipped.
Tracking information may take up to 24–48 hours to update after the label has been created.

If you have not received tracking updates within a reasonable period, please contact us at support@forwrd.co.


Lost, Stolen, or Damaged Packages

FORWRD is not liable for any products lost, stolen, or damaged during shipping.
If your package shows as “delivered” but cannot be located:

  • Please verify the shipping address used at checkout.

  • Check with neighbors, building management, or local postal offices.

  • Contact the shipping carrier directly to file a claim.

If your package arrives damaged, please contact the carrier to file a claim and email us at support@forwrd.co with photos of the damage and your order number. We’ll do our best to assist where possible.

Once a package leaves our facility, ownership and risk of loss transfer to the customer or carrier, depending on applicable law.


Address Accuracy

Please ensure your shipping address is entered correctly at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
If an order is returned to us due to address issues, the customer may be responsible for additional shipping costs to resend the order.


International Orders & Customs

We currently ship to select international destinations.
International customers are responsible for any customs duties, taxes, or import fees imposed by their local authorities.

We cannot predict or control these charges, and FORWRD is not responsible for delays or costs resulting from customs clearance procedures.

Packages refused at customs or returned due to unpaid duties may be subject to return shipping fees or forfeiture without refund.


Pre-Orders & Back-Orders

Products marked as pre-order or back-order will ship as soon as they are available.
Estimated ship dates are provided on the product page and are subject to change due to manufacturing or supply-chain factors.

Orders containing both in-stock and pre-order items may be split into multiple shipments at our discretion.


Shipping Delays & Force Majeure

We are not responsible for delays caused by:

  • Natural disasters, weather, or pandemics

  • Carrier disruptions or strikes

  • Customs or import delays

  • Other events outside of our reasonable control

FORWRD will make reasonable efforts to notify you of significant delays and provide updates where possible.


Contact Us

If you have any questions regarding your shipment or need assistance:
 support@forwrd.co
 https://forwrd.co


 Legal Disclaimer

By placing an order through FORWRD, you acknowledge and agree to the terms outlined in this Shipping Policy.
FORWRD reserves the right to update or modify this policy at any time without prior notice.
The version in effect at the time your order is placed will govern that purchase.